To report an outage, call Goodhue County Co-op Dispatch at 800.927.6864. If you are sent to the automated voice system, PLEASE leave your name, phone number and address to ensure you are added to the list of active outages. If you call our local number and no one answers, the phone system is likely processing many calls and you may need to try again in a few minutes. Be persistent. You may have information that could help us identify an issue.
Please allow 2 hours for a restoration to occur before calling back to inquire about an estimated restoral time. It is very difficult to offer estimations until a cause is identified and even then it is still only an estimate. Our number one priority is the health and safety of our line workers. They will restore power as quickly as SAFELY possible.
Stay Safe During An Outage And Around Power Lines - never approach a low or downed line!
Storm Checklist
If your lights go off during a storm, be prepared for the power outage. Assemble supplies to have on hand rather than rushing around when the storm is coming and waiting in long lines for milk or bread. Rotate your supplies to keep them fresh and use the following checklist to prepare for power outages:
Have Plenty of Food
- Keep a 3- to 5-day supply of drinking water in plastic bottles. Plan on at least 1 gallon of water per person, per day.
- Store a manual can opener with enough nonperishable foods for 3 to 5 days. Canned meats, tuna fish and peanut butter are good foods to store. Don’t forget pet foods!
- Conserve water by using paper plates and plastic utensils.
- Have a camp stove or grill for outdoor cooking.
Stay In Touch
- Have a portable,battery-powered radio and alarm clock.
- Have one non-portable phone that will work even if power is interrupted.
- Plan where to meet and how to communicate with family members if separated.
Keep essential family member contact information near your phone, in your wallet, and in your glove compartment.
Keep Things Going
- Keep plenty of gas in your car.
- Keep extra batteries, matches, propane, charcoal and firewood.
Stay Happy, Healthy and Warm
- Coordinate with neighbors for care of the elderly and disabled living alone.
- Maintain a supply of prescriptions, nonprescription drugs, vitamins and special dietary foods.
- Playing cards, books, drawing and writing supplies, and board games help pass the time. If you have a video camera and tapes, your family can make a storm documentary.
- Keep sanitary and personal hygiene supplies replenished. Premoistened cleansing towelettes are useful and help conserve water.
- Use plastic trash bags and ties for garbage.
- Put first-aid kits in your home and car.
- Make sure you have cold weather clothing, foul weather gear, blankets and sleeping bags.
- Consider purchasing alternative UL-approved heating devices. For example, a fireplace insert or woodstove will keep the heat in your home instead of up the chimney.
- Use flashlights and other battery-operated lighting instead of candles.
- Keep fire extinguishers fully charged.
- Fill your bathtub with water for bathroom use before the storm (if you have a well).
Check to see current weather conditions.
Sign Up for Outage Texting
Click the Link below and register your phone number. You will be able to text the word Outage along with a keyword, if you have multiple accounts (ex. house or farm), to 55050 rather than calling after hours dispatch to report an outage! IMPORTANT - make sure your cell phone number is on file at the cooperative or the system will not be able to identify it. You may have to wait up to 48 hours after adding your cellphone number to register as the billing system and outage system need to sync.